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Effective October 8, 2017, the false alarms are preceding within a sixty-month period.
Invoice # starting with a PA is a POLICE ALARM and FA is a FIRE ALARM.
A. For each subsequent false POLICE ALARM, the following schedule of fees shall apply:First false police alarm is: no chargeSecond false alarm: $100.00Third false alarm: $200.00Fourth false alarm: $250.00Fifth false alarm: $300.00Sixth or more false alarm: $400.00
B. For each subsequent false FIRE ALARM, the following schedule of fees shall apply: First false fire alarm: no chargeSecond false fire alarm: $400.00Third false fire alarm: $500.00Fourth false fire alarm $750.00Fifth or more false fire alarm: $1,000.00
Town of Southampton Attention: Alarm Billing 116 Hampton Road Southampton, NY 11968
Please attach any supporting documentation. This must be completed within 30 days of the invoice date located at the top right corner of your invoice
Ex: A homeowner/tenant cannot cancel the call, only the alarm company can. The alarm company has policies set in place to confirm that the homeowner is the one calling like a pass code or password. The police dispatch do not have the means of being able to confirm the caller is the actual homeowner or that the homeowner isn’t canceling because they are under duress(being made to do so). The only alarms that cannot be canceled are a panic, holdup or fire alarms.
Ex: Many of the false alarms are caused by the housekeeper or a plumber entering the home without the property owner’s knowledge or the owner forgetting to turn off the alarm.
If you have friends of family staying at the property, please make sure that all the individuals have the proper information to disarm the alarm system or the pass code so that they can provide the information to the alarm company when they call.
Ex: A seasonal resident has a permanent residence in NYC and their alarm goes off. They have no knowledge of why the alarm is going off and cannot get to the property in a timely manner. Luckily, the alarm company called the caretaker and they checked the residence. It was a faulty sensor and the alarm company canceled the police dispatch.
Ex: You don’t want a company that takes your call in September and schedules a service call in November. That defeats the point of having a service call. You’re calling because the system is not working correctly, continuously causing more false alarms, and in turn, taking up police resources.
Ex: A property owner has had their alarm for years. All of a sudden, the alarm has sounded for three days for no reason. When the alarm technician checked the system, he found a broken wire in the wall that was triggering the alarm.
Ex: If you have a home phone and the power goes out, your alarm system may send a signal to the alarm company similar to a tripped alarm. With the power out, the alarm company cannot reach you on your home number and your cellular is not strong enough to receive calls, so the police are dispatched.
Ex: An alarm company has sent in a letter stating that a customer has had a repair to their system. There was no appeal received from the homeowner in our file. We have no proof that the property owner wanted to appeal the false alarm invoice and whether they have knowledge that the alarm company had sent the letter. Therefore, we cannot accept any correspondence unless it is from the property owner/tenant.
Full name, Customer Id # (this can be found on the right side of your invoice about ¼ of the page down), a detailed message stating what you are inquiring about. Example: What is my current balance? Along with a phone number to receive a return call back.
Please be advised that this is a very high volume call line. Please be assured that your call will be answered in the order in which it is received and given the same adequate attention as all other previous calls.
“School districts and other governmental agencies would be exempt for paying the false burglar alarm fees imposed by Town Code Sec. 85-4(A) and (B).”
Schools, libraries, and any government owned property are the only exception and are excluded from paying false alarm fines.