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To speak to a representative about a stop-arm violation contact, the Alertbus Customer Contact Center at 1-877-504-7080.
The Contact Center is available Monday to Friday (8 AM – 5 PM). English, Spanish and French speaking customer service agents are available to address your inquiries. To expedite our service to you, please have your Citation Number ready when you call.
To view the violation video evidence online or to pay a violation by credit card, visit www.alertbus.com and enter the following information: Your citation number (example: NY-777777), and vehicle license plate number (no dashes or spaces), as listed on your citation.
All payments must be sent to the above listed payment center.
The County does not accept payments at any location.
All school districts can opt-in to the Suffolk County program and benefit from an advanced school bus safety suite deployed across their entire fleets at no cost to the schools, taxpayers or County. The violator-funded safety program handles the procurement, installation, management and maintenance of the safety technology. In addition to a targeted effort to reduce the illegal passing of school buses in the community, the school district will benefit from access to cloud-connected internal cameras and BusPatrol’s Alertbus platform for live streaming of video and emergency alerts.
Stop-arm cameras identify illegal passers by license plate number. Tickets are issued to a vehicle’s registered owner, unless the automobile is proven stolen during the time of the offense. If someone other than the vehicle’s owner was driving at the time, the owner can request a transfer of liability.
In most states, a first-time stop-arm violation carries a fine of $250. In New York state, subsequent violations within an eighteen month period are subject to a $25 increase in penalty, up to a maximum of $300.
In addition to the financial deterrent, violators learn about the potential dangers of their actions. Offenders can call the program's toll free number and speak with a representative, who can review the video evidence with them and help them understand the dangers of illegal passing. Services are offered in both English and Spanish.
Data from other safety programs demonstrates that 94% of first-time offenders do not receive a second ticket, and that 95% of drivers do not contest their ticket after seeing video evidence of their violation.
The diagram above is a representation of the camera systems used in the County
BusPatrol’s leading stop-arm enforcement program is built on a robust, guided, and secure process.
When a vehicle illegally passes a school bus while the stop-arm is deployed, BusPatrol’s multi-lens camera box captures the violation and car’s license plates from different depths and angles. The footage, along with GPS and timecode data, is stored locally on an onboard digital video recorder (DVR) unique to each bus.
The data related to the incident and violation is sent via an encrypted LTE network to BusPatrol’s secure cloud system. BusPatrol’s artificial intelligence (AI) software filters all footage received from each bus before it goes to one of our safety specialists for review.
A BusPatrol safety specialist reviews the filtered footage. If they determine that the violation is indeed an offence, the specialist prepares an evidence package for use by law enforcement. The package is built in accordance with state law, complete with video footage, license plate number, make, model, driver information, GPS location, and a timestamp of the incident.
The evidence package is then submitted to law enforcement via a secure cloud portal. Law enforcement reviews the evidence package to approve citation. If approved, a ticket is mailed to the vehicle’s owner, along with a link to Alertbus’ Driver Education & Payment Portal, where they can view video evidence of their violation. The vehicle owner makes their payment online, through the mail, or in person in the municipal jurisdiction – tickets can also be contested through the relevant jurisdiction’s civil court system.
The primary focus of the School Bus Stop-Arm Safety Program is public awareness and education. The success of the program is measured in the reduction of stop-arm violations over time and not by the number of vehicles caught violating the law. Please review the information regarding school bus safety and the “danger zone” below.
Parents: You should discuss transportation conduct and safety rules with your children and share the safety tips below.
Important safety tips for children to learn and remember
Information from the DMV of NY
School Buses Are Unlike Other Vehicles
School buses have bigger blind spots, take longer to stop, and need more room to maneuver than a standard vehicle. Buses should be treated differently than you would treat an average-sized vehicle. It is important for drivers to know how to react to a school bus in operation.
When you encounter a school bus:
Right of Way
When a school bus stops and flashes its red lights, traffic approaching from either direction must stop before reaching the bus:
Share the Road