Violation Contact Information

To speak to a representative about a stop-arm violation contact, the Alertbus Customer Contact Center at 1-877-504-7080.

The Contact Center is available Monday to Friday (8 AM – 5 PM). English, Spanish and French speaking customer service agents are available to address your inquiries. To expedite our service to you, please have your Citation Number ready when you call.

To view the violation video evidence online or to pay a violation by credit card, visit and enter the following information: Your citation number (example: NY-777777), and vehicle license plate number (no dashes or spaces), as listed on your citation.

All payments must be sent to the above listed payment center.

The County does not accept payments at any location.

Show All Answers

1. Violation Contact Information
2. How will School Districts in Suffolk County Benefit from the Safety Program?
3. Participating School Districts
4. Who Are Stop-Arm Violation Tickets Issued to, and How Much Will They Cost Violators?
5. How Does It Work?  
6. How Can I Learn More?
7. Safety Tips for Children, Student Riders, and Parents
8. How to Behave Around School Buses in NY