To speak to a representative about a stop-arm violation contact, the Alertbus Customer Contact Center at 1-877-504-7080.
The Contact Center is available Monday to Friday (8 AM – 5 PM). English, Spanish and French speaking customer service agents are available to address your inquiries. To expedite our service to you, please have your Citation Number ready when you call.
To view the violation video evidence online or to pay a violation by credit card, visit www.alertbus.com and enter the following information: Your citation number (example: NY-777777), and vehicle license plate number (no dashes or spaces), as listed on your citation.
All payments must be sent to the above listed payment center.
The County does not accept payments at any location.